PC Maintenance

• On site system failure resolution should your computer break down
• Telephone support for every day queries such as advice on peripheral compatibility and connecting printers
• Remote assistance facilities for demonstrating concepts and diagnosing more in depth problems
• Hardware upgrades such as increasing the amount of memory or installing a more up to date graphics card

Microsoft Workstation
Operating System
Support (2000, XP and Vista) 

• On site system failure resolution should your operating system fail including reinstallation and reconfiguration
• Telephone support for every day queries such as advice on connecting to a network and personalising your interface
• Remote assistance facilities for demonstrating concepts and diagnosing more in depth problems
• Scheduled visits to install updates and optimise performance

Windows Servers
Support (2000, 2003 and
2008)

• Installation and upgrades including establishing your network topology and connecting client computers and printers
• On site system failure resolution should your operating system fail including reinstallation and reconfiguration
• Telephone support for every day queries such as advice on creating user  and computer accounts  and enabling network services
• Remote assistance facilities for demonstrating concepts and diagnosing more in depth problems
• Scheduled visits to install updates and optimise performance

Automated Deployment

• Producing network deployment packages for suitable Microsoft and Autodesk products to simplify the installation process
• Employing technologies such as Active Directory Group Policies to assign installation packages to users and install them automatically

Network Infrastructure
Support

• Installation and certification of Ethernet network cabling
• Installation and configuration of network devices such as switches, routers and access points
• Network printing installation and configuration
• Remote monitoring and diagnostics

Internet Access

• Advice on selecting the most suitable service providers and cost effective  services
• Provision of dialup, ISDN, ADSL, SDSL and Fibre internet services

Email Domain
Management

• Domain name provision and management
• Renewal management

Security

• Assistance establishing network security regimes including device and data access levels suitable for your business
• Implementation of security regimes on a single workstation, workgroup or multi domain network forest

SQL Server Data Storage

• Selecting and installing the correct enterprise database solution for your business
• Establishing procedures for inserting, managing and extracting data
• Customising links to your existing business applications

SAN and NAS Storage

• Selection and installation of the most suitable network available data storage for your business
• On site system failure resolution should your device fail including the provision of standby storage and restoration of back-up data
• Remote monitoring and configuration
• Scheduled visits to install updates, optimise performance and check the health of your devices

Blade Servers

• Selection and installation of blade system and components including enclosures, servers and storage connectivity
• On site system failure resolution and remote monitoring

Software Antivirus and Antispam 

• Installation of software solutions to protect your network from malicious software and securing data arriving by the internet, email or disk
• Selection and installation of the best solution for minimising the number of unwanted emails reaching your users 

Firewall Installation and
Web Monitoring 

• We provide hardware solutions which will protect your network from potential intrusion from the internet
• These firewalls can be used to connect branch offices into a single virtual network
• They can also be used to restrict access to Internet services and sites
• Detailed reports on web usage can be produced and scheduled

Disaster Recovery 

• We can provide local network backup solutions including industry recognised backup devices and archiving software

Remote Backup and Archive 

• Offsite backup and archiving of email, file and database data
• Near line archiving of less current data allowing optimisation of current data storage

WAN Optimisation
Devices

• WAN optimisation devices are becoming increasingly popular for improving the quality and speed of data access between remote offices
• We can install, configure and support devices to speed up your WAN and improve the flexibility of data storage

Network Review, Health
Check and Optimisation
Recommendations

As part of an overall review we will look in detail at:

Software Asset Management

• We can advise on the business wide management, control and protection of software assets
• We will introduce procedures and tools for maintaining an accurate inventory of software installed on your network computers
• We can help ensure that you are using your software licences efficiently and monitor their usage patterns

Licence Management

• Ensure that the network licences are allocated and optimised for maximum efficiency
• We can help ensure that you are using your software licences efficiently and monitor their usage patterns

Software Customisation

• We can customise the interface of your CAD application including menus and toolbars
• Command consolidation is a good way of simplifying tasks by integrating a number of actions into one
• Using many of the leading development technologies we can extend the functionality of your application or system with integrated or standalone code

Design & Modelling
Bureau

To assist with project or staffing demands we can provide a bureau service for:

• 2D Draughting
• 3D Model creation
• Visualisations
• Animations and walkthroughs

Service Level
Agreements

Our Service Level Agreements are designed to provide your business with an IT partner with a proven record in supporting design based companies. We can provide you with a choice of: